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BTI Help and Support

Help With Your
BTI Bill

Help With
High-Speed Internet

Help With
Cable TV

Help With
Home Phone

Get answers to the most frequently asked questions about BTI billing and payments.

Learn how to use e-mail, security, resetting passwords, and other benefits of your Internet service.

Get step-by-step instructions for the On-Screen Guide, HD-DVR, HDTV, and more.

Learn about making calls, using your calling features and accessing VoiceMail and more.

Internet Help Desk

Please contact the Internet Help Desk first with any connectivity issues you maybe having. Please be ready to provide your BTI username and any information about your computer or operating system.

Internet Help Desk 1.800.680.2641

Moving?

If you are staying within our service area you will need to notify BTI of your new service address as soon as possible. We will then schedule an installation of your current or upgraded services to your new location. Installation charges may apply. Please call our office at 715.684.3346 or toll free 877.684.3346 if you have any questions.

If you are moving out of our service area, you will need to provide BTI with any forwarding addresses and return any equipment that you may have, i.e. cable set-top boxes, leased wireless routers or modems, phones, etc. If you do not return BTI equipment you will be charged the applicable cost or fees associated with that equipment as stated in our Terms and Conditions.