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Written by Administrator
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Tuesday, 24 June 2008 15:40 |
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Want an answering machine, but do not want to purchase another piece of equipment? Voice mail answers your calls with your personalized greeting and saves all responding messages for retrieval at your convenience. Voice Mail answers calls when you are away or on another call. You can retrieve your messages from your own phone or from another phone any where in the world. Sent notice for new voice mail cut over and instruction guide 7/09 The Voice Mail access number is: Baldwin 684-6245
Woodville 698-6245
Roberts 760-3000
Hudson 690-2000 Your mailbox number is the telephone number for which the mailbox has been set up. When setting up your mailbox, the technician will assign a default password of 1234. You may program your own password once your mailbox has been established. We do encourage you to use your own password for security reasons.
To create your greeting in the new system:
Dial 1-877-xxx-xxxx
Listen to the recording explaining that you must record a new greeting
Enter the PIN of 1234 and then #
Press 9 to access mailbox setup options
Press 1 for greeting options
Press 2 to record your greeting. When finished recording, press # To change your mailbox PIN:
Access your voice mailbox by dialing 1-877-xxx-xxxx
Press 9 to access mailbox setup options
Press 2 to change your password (PIN)
Enter your new PIN and press #
When prompted to verify the PIN, enter it again and then press # Shortcut guide for Voice Mail options:  |
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Last Updated ( Thursday, 13 August 2009 15:08 )
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Can service be restored if I make a check by phone payment? |
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Written by Administrator
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Wednesday, 11 June 2008 13:45 |
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If the appropriate payment is applied (i.e., full payment), services can usually be restored the same day. However, if the payment is made after 1:00pm CST, the services will more than likely be restored the next business day. |
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What are my payment options for BTI? |
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Written by Administrator
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Wednesday, 11 June 2008 13:28 |
We provide several ways for you to pay your BTI bill. Payment at BTI Office, E-Bill, Postal Mail, Automatic Bill-Pay, Credit Card or Checking Account via Telephone You may bring your payment to our office, through our website payment portal, pay by mail, automatically deducted out of your checking/savings account or use your credit card or checking account via telephone. You can find our office at 930 Maple Street, Baldwin, WI 54002. BTI Secure Online Billing You must first register online to access your bill. You can register here. After adding an account, you will receive a confirmation email of your registration. You will then be able to access your bill online. Click here to log into your account and pay your bill online. Automatic Payment Service To sign up for Automatic Payment Service, stop by our office and fill out an Automatic Bill Pay Form, or you may download the pdf file here and mail it in. If you are not currently enrolled in Automatic Payment service, you will have the option to sign up before you pay your bill. |
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What does proration mean? And how is it reflected on my bill? |
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When you connect to BTI or make changes to your level of service, the changes rarely go into effect on the first day of a new cycle. Consequently, a prorated, or partial month’s, charge is generated. Prorates can come in the form of either credits or debits, depending on the circumstances of the change made: - Credits (-): Lessens the balance due
- Debits: Increases the balance due
Occasions in which you may see a prorated credit or debit include the following: - Connection to New Services
- Campaign Expiration
- Disconnect
- Reactivation of Service
- Service Change
For New Accounts:
If you connect on the 15th of the month, you will be billed from the 15th to the end of the month and the next month's bill. This bill also includes: any installation fees, equipment costs, and any maintenance fees. The formula to determine the total amount of a prorated debit or credit is as follows: - Take the monthly charge of the affected service(s) and divide it by 30 days; this answer provides you with the daily rate of the affected service(s).
- Multiply the daily rate by the number of days the change affects.
- Add/subtract this total to/from the balance due on your upcoming bill.
For Example: If the monthly charge for service is $30.00 and you disconnect service with 5 days left in your current billing cycle, you should be credited $5.00. - $30.00 ÷ 30 days = $1.00 per day
- $1.00 per day x 5 days = $5.00
- $0.00 - $5.00 = $5.00 credit
In this example, since you have canceled service, you would owe $0.00 next month without the prorated credit. Including the prorate, you would receive $5.00 back. |
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Section Blog